HAIR AT NO.2 BOOKING POLICY

WE ASK FOR A MINIMUM OF 48 HOURS NOTICE TO EITHER CANCEL OR RESCHEDULE AN APPOINTMENT.

50% SERVICE CHARGE WILL BE CHARGED TO YOUR GIVEN CARD IF LESS THAN 48 HOURS NOTICE IS GIVEN.

100% SERVICE CHARGE WILL BE CHARGED TO YOUR GIVEN CARD FOR CANCELLING ON THE DAY OF APPOINTMENT OR NOT SHOWING UP.

HAIR AT NO.2 WORKS ON A BACK TO BACK SCHEDULE - PLEASE ALLOW PLENTY OF

TIME TO ARRIVE FOR YOUR APPOINTMENT. MORE THAN 10-15 MINUTES OF

LATENESS WILL RESULT IN A CUT DOWN APPOINTMENT WITH 100%

CHARGE OF THE ORIGINAL SERVICE BOOKED. IF YOU’RE MORE THAN 30 MINUTES LATE, YOUR APPOINTMENT WILL BE CANCELLED AND TREATED AS NO SHOW, WITH A 100% SERVICE CHARGE.

IN THE EVENT THAT INCORRECT INFORMATION IS PROVIDED, WE MAY NOT BE HELD RESPONSIBLE FOR LOSS OF CORRESPONDENCE. IF THERE IS AN ERROR, OR YOU NEED TO UPDATE YOUR CONTACT DETAILS. PLEASE EMAIL

HOLLIE@HAIRATNO2.CO.UK

PLEASE WEAR CLOTHES YOU ARE NOT TOO PRECIOUS ABOUT TO YOUR APPOINTMENT. IN THE EVENT OF COLOUR/WATER GETTING ONTO YOUR

CLOTHES, WE MAY NOT BE HELD RESPONSIBLE FOR CLOTHES WORN.

HAIR EXTENSIONS ARE COLOURED/TONED AT YOUR OWN RISK. HAIR EXTENSION HAIR IS PROCESSED TO KEEP THEIR COLOUR, AND DON’T TAKE

COLOUR/TONERS THE SAME AS YOUR NATURAL HAIR WOULD. THEY CANNOT BE LIGHTENED.

IF YOU CHOOSE TO COLOUR YOUR HAIR EXTENSIONS, WE CANNOT BE LIABLE FOR ANY DAMAGE/SHORTENING OF THEIR LIFESPAN, OR HOW THE

SERVICE

COLOUR TAKES TO THE EXTENSIONS.

WE RESERVE THE RIGHT TO REFUSE A BOOKING OR APPOINTMENT FOR ANY REASONS SUCH AS: FREQUENT CANCELLATIONS, LATENESS, FAILURE TO FOLLOW COMPLY WITH OUR POLICIES, OR FOR ANY AGGRESSIVE, HARMFUL, HATEFUL OR HURTFUL BEHAVIOUR TO STAFF

YOU ARE PAYING FOR A HOLLIE'S TIME, PRODUCTS AND OTHER EXPENSES USED

TO PROVIDE YOUR SERVICE - NO REFUNDS WILL BE GIVEN FOR SERVICES RENDERED. IF YOU ARE UNHAPPY WITH A SERVICE, YOU MAY CONTACT US WITHIN 7 DAYS OF YOUR APPOINTMENT TO DISCUSS YOUR CONCERNS AND IF A FIX CAN BE DONE TO ADDRESS YOUR CONCERNS, A

COMPLIMENTARY SERVICE WILL BE DONE.

IF FOR EXAMPLE, AFTERCARE ADVISE HAS NOT BEEN FOLLOWED, A

COMPLIMENTARY SERVICE WILL NOT BE VALID.